After sales and spares
FET’s after sales service is second to none and we continually strive to improve. This is exemplified by our new after sales support ticketing system, designed to improve the way we manage and respond to your service and support enquiries.
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This new system provides a more efficient and transparent process for logging and tracking any after-sales issues you may experience. Each request will be assigned a unique ticket number, allowing both your team and ours to monitor progress and maintain clear communication throughout the resolution process.
Key benefits include:
- Complete in-house mechanical and electrical design facilities
- Bespoke interpretation and design services available
- Provision of engineering support for R&D within the Fibre Development Centre
To raise a support request, simply send an email to our dedicated service address, and a ticket will be automatically created. Our team will then review and respond promptly. We are confident this new system will enhance your overall support experience and help us deliver an even higher level of service.
If you have any questions about the new process or our after sales service in general, please do not hesitate to get in touch with our Customer Support Team
"Innovative Fibre Solutions"
